If you believe that you have a problem with gambling, or just think you should take an enforced break from doing so, our land-based premises and online gaming sites all offer the option to “self-exclude” yourself.
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If you exclude yourself from a Mecca Bingo club, you will automatically be enrolled in the national scheme and will be excluded from all bingo clubs in the UK.
If you exclude yourself from a Grosvenor Casino, you will be enrolled in the national scheme SENSE (Self-Enrolment, National Self-Exclusion), unless you request otherwise, and will be excluded from all casinos in the UK.
Grosvenor Casinos Uk
Exclusion from the online or mobile sites applies to all sites operated by Mecca Bingo or Grosvenor Casinos. You can also elect just to take a short break for a period of your choice as explained below.
You are strongly advised to also exclude yourself from any other gambling premises or websites where you otherwise play or bet, as we are unable to pass on your request to other companies. If you want to prevent access to all online gambling licensed in Great Britain, we recommend that you register at www.gamstop.co.uk. Gamstop is the national online self-exclusion database for online gambling.
If you do feel that you have a gambling problem, self-exclusion is advisable but should be used in conjunction with other self-help measures, such as seeking help and guidance from www.gamcare.org.uk or other support agencies listed here.
Please be aware that it is ultimately your own responsibility to uphold a self-exclusion but we will make every effort to stop you playing on the specific on line account, or from entering a Mecca or Grosvenor land-based business, from which you have excluded. However, should you manage to enter one of our Mecca or Grosvenor premises by whatever means, or open a new online account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumventing the self-exclusion process. We may also withhold winnings in certain cases.
We also strongly recommend that you “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to for land-based Grosvenor, Mecca or other gambling operations. Due to the nature of these sites, which are not linked to our membership data bases, it is not otherwise possible to prevent you from receiving or seeing gaming related messages that may be issued to friends or followers.
When excluding at a Mecca Bingo or Grosvenor Casinos premises, you may also ask to exclude yourself from our online gaming sites, being bingo, casino and poker sites operated under the Mecca or Grosvenor Casinos brand names.
If you exclude yourself from online gaming you will similarly be advised how you can exclude from either or both of our land-based bingo and casino businesses via the national schemes.
Self-exclusion will normally be implemented within twenty four hours but you should allow up to a week for a national self-exclusion to be applied to other operators. Once you have self-excluded, you may not apply to re-instate your membership or online account for at least six months.
We will not send you any marketing material inviting you to gamble whilst you are self-excluded. Any funds that you held on deposit at the time of self-exclusion will be refunded to you accordingly. Please note that it may take up to fourteen days for your name to be removed from our marketing databases.
Self-exclusion across the UK bingo industry, including Mecca Bingo land-based premises
The Bingo Association, which represents the vast majority of bingo operators in the UK, has introduced a national scheme to enable a customer to self-exclude from every UK bingo club with just one request.
If you wish to self-exclude from Mecca Bingo (or from any other land-based bingo operator), just visit your local Mecca club where a trained member of staff will be able explain the national scheme. To join the scheme you will be asked to complete a self-exclusion form and have your photograph taken. Please be assured that no personal information will be shared with other operators other than the basic details entered into the national database at the time of registration to ensure that other operators can use it to exclude you from their own bingo clubs. The Bingo Association or its members does not share or sell personal data to third parties.
Alternatively if you do not wish to visit a licensed club, you can request self-exclusion by following the process detailed on the Bingo Association website.
The minimum period of self-exclusion you can request is six months, and your exclusion will automatically remain in force for a further period of six months at which time it will then lapse. However, you may apply for reinstatement at any time during the six months following your stated exclusion period. In some cases Mecca may additionally and independently ask you to apply for reinstatement even when your national self-exclusion has lapsed.
Self-exclusion across the UK casino industry, including Grosvenor Casinos’ land-based premises
The UK casino industry has combined to create a national scheme called SENSE (Self-Enrolment, National Self-Exclusion) to self-exclude a customer from every UK casino with just one request.
It is a simple process to join SENSE – just ask at any Grosvenor casino reception about SENSE and you will then need to speak briefly to a manager who will register you onto the SENSE national database electronically. Please be assured that no personal information will be shared with other operators other than the basic details entered into the SENSE database at the time of registration (name, address, date of birth and a photo) to ensure that other operators can use it to exclude you from their own casinos. SENSE does not share information with other organisations or financial institutions.
Alternatively you can download a SENSE enrolment form, which you can then email to informationcentre@rank.com together with a recent head and shoulders photograph (in jpeg format). Please ensure that you complete all sections of the form and it is signed and dated on both pages. A leaflet is also available giving full details of the SENSE scheme, including the terms and conditions.
A SENSE national self-exclusion cannot be removed for at least six months, after which time you may apply to do so at any casino. Having been removed from the SENSE database, you would then need to apply for re-instatement at Grosvenor Casinos and / or whichever casinos you then wanted to visit.
To find out more information about the SENSE scheme please visit www.playingsafe.org.uk.
If you wish to self-exclude only from land-based Grosvenor Casinos’ premises you can do this by asking for a form at your local casino. The completed form should then be handed to a member of the team (preferably at reception). Alternatively, you can download the self-exclusion form and hand this to reception at your local Grosvenor Casino. A minimum period of six months exclusion equally applies. However, we strongly recommend that you enrol in SENSE, the national scheme.
Self-exclusion from online gaming sites operated by Mecca Bingo or Grosvenor Casinos
It is also very simple to self-exclude yourself from our online betting, casino, poker or bingo sites. We offer periods of self-exclusion from six months to five years. You can use the automated feature in the Responsible Gaming section of My Account. Alternatively you may call, email or write to our customer service desk on the numbers below. Please provide your full name and address, date of birth, your membership number. If you are sending your details by email, please do so from the address associated with your account to avoid any confusion.
Ways to exclude
Meccabingo.com:
Telephone
- from the UK: 0800 083 1988
- from abroad: +44 800 083 1988
Post
- Customer Services, Mecca Bingo, TOR, Saint-Cloud Way, Maidenhead SL6 8BN
Grosvenorcasinos.com
Telephone
- From the UK: 0800 083 1990
- From abroad: +44 800 083 1990
Post
- Customer Services, Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead SL6 8BN
If you would like to prevent access to other online gaming, sports betting or gambling sites, visit www.gamblock.com, which can block access to gambling sites across the internet and prevent unrestricted gambling online.
Take a break (online only)
If you would like to take a temporary break from gambling on-line, you can choose a break period from 1 day up to 6 weeks. You can use the automated Take a Break feature in the Responsible Gaming section of My Account.
If you wish to take a break for a different length of time, please contact Customer Support and a member of our team will be able to help you. By choosing to take a break, you will not be able to access your account and you will be prevented from gambling until your break period has finished. Once you have confirmed that you wish to take a break, we will be unable to reverse this process. You may extend your break period at any time by contacting our Customer Support Team.
Your break will end automatically once the selected time period has passed and your account will be re-opened at this time.
Opt-in to self-exclude from other forms of gambling
If you decide to self-exclude from our businesses, we strongly advise that you also exclude yourself from all other forms of gambling that you may use.
Unfortunately, whilst we help you to join the bingo or casino industries national self-exclusion schemes, we cannot do so for other forms of gambling (i.e. bookmakers, arcades and the online industry). However, other than the online sector, these sectors also operate their own industry-wide schemes.
You can quickly find details of how to join their schemes via the Opt-in to Self-Exclude website
Last updated 04/11/2019
Our Expert Grosvenor Casino Review
With 55 live casinos in the United Kingdom, Grosvenor is a household name. Yet you don't need to leave your home or even live in the UK to enjoy hundreds of slots, poker tourneys, table games, sports betting, and so much more.
If you're done dealing with Johnny-come-lately gambling sites, Grosvenor online is the ultimate trusted standby. The company has proudly operated live casinos since 1970 yet they certainly aren't stuck in the past. Their state of the art internet casino offers spectacular live dealer games, incredible software, huge jackpots, unrivalled mobile compatibility, excellent security, convenient banking, and so much more. Whether you live in England, Scotland, Wales, or Northern Ireland, you'll want to put your trust in this regulated site that's fully licenced by the UK Gambling Commission and The Alderney Gambling Control Commission.
Grosvenor Casino Software Snapshots
The entire Grosvenor review crew loved the professional look of the online casino. It's easy to browse games, track jackpots, get in touch with customer service, or learn more about the site before making any kind of commitment. While many internet gambling sites skimp when it comes to software, Grosvenor has a reputation to uphold. You can count on a great layout, easy navigation, and brilliant gameplay on all platforms.
While conducting our Grosvenor online casino review, we discovered that the site is compatible with any device. Whether you choose to download an app or play in your web browser, you can count on a great experience from signing up through cashing out your winnings.
Software and Range of Games
During the course of performing our Grosvenor review, we were pleased to discover that the casino was compatible with most devices. Whether you prefer playing on your desktop, laptop, tablet, or smartphone, you can count on a fantastic experience. While mobile apps are available for some platforms, most players will choose to play right in their web browser. No matter how you play, it's hard to beat the Grosvenor Casino software. That's because the site's games come from the biggest gambling software providers in the business. It's hard to not have a fantastic time when you can enjoy titles from the likes of Microgaming, IGT, Evolution Gaming, NetEnt, and other award-winning software developers. You'll definitely love the authentic gameplay, gorgeous graphics, and compelling soundtracks that collectively recreate the live casino experience.
Like most online casinos, Grosvenor offers a couple hundred different slots. You'll find everything from classic three-reel fruit machines to video slots based on Family Guy, Ghostbusters, Kiss, Michael Jackson, and Jeopardy. Of course slot machines are just the beginning. You'll find great renditions of video poker, roulette, blackjack, and baccarat. Poker fans don't have to miss out on the fun. It's easy to compete against players in your city or across the globe. The site has a dedicated poker client with great cash games and tournaments.
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As far as our Grosvenor review experts are concerned, nothing compares to the casino's live dealer games. There's no need to settle for computer generated games when you can have fully interactive tables webcast from a dedicated studio to the palm of your hand. Chose from live dealer blackjack, roulette, baccarat, casino hold'em, and live Caribbean stud.
Our Grosvenor Casino review team was impressed by the number of jackpots up for grabs. Slot machine fans will find 50 unique progressive games including the mega jackpots series and Microgaming's multi-million-pound Mega Moolah. Although most of the jackpot games are available at other sites, when you consider the trust and safety that Grosvenor Casino offers, there's little reason to play them anywhere other than here.
If you love sports, you'll appreciate all the betting opportunities at the Grosvenor sportsbooks. During our Grosvenor review, we found the odds on British and world matches to be highly competitive. Whether you love football, cricket, rugby, or anything else, you'll find it all here. You can even share your casino bankroll with the sportsbook and poker room.
- Works on any PC, Mac, smartphone, or tablet
- Fully licensed and regulated for safe gameplay
- Excellent selection of games including live dealer tables
- Accepts all your favourite banking methods
- Some of the fastest payout speeds available anywhere
Mobile Experience
While carrying out our Grosvenor mobile review, we were delighted to find that the casino worked with practically every mobile device out there. Like many gambling sites, how you'll end up accessing the games depends entirely on what kind of tablet or smartphone you own. Fortunately, our Grosvenor online casino review team was thrilled to learn that the mobile experience is magnificent no matter what type of hardware you have at your disposal. You can access the entire range of games whether you have an Android handset, iPad, iPhone, BlackBerry, or Windows Phone.
If you have an iPad or iPhone and live in Britain, you'll want to head to the UK App Store to download the iOS app. But if you don't like installing software on your device, it's entirely optional. You can easily enjoy a great experience directly in any web browser. Thanks to HTML5 technology, you'll have access to the same range of games even if you can't or don't want to install the app. Just be sure you have a stable internet connection.
You can take advantage of the same HTML5 games on your Android tablet or smartphone. As part of our Grosvenor mobile review, we tested the site on hardware from the likes of HTC, LG, Kindle Fire, Samsung Galaxy, Huawei, Alcatel, Motorola, and Google Nexus. Whether you feel like taking some classic slots for a spin, plan on hitting the poker tables, or want to webcast live dealer games to your device, our Grosvenor mobile casino review experts found Android was a great choice.
Promotions & Customer Support
Welcome Bonus
If Grosvenor Casino has a shortcoming, it's that the bonuses pale in comparison to what you'll find at most gambling sites. Unless you visit the poker room, you'll rarely find offers of more than a few pounds. Our Grosvenor casino review experts found that players who recently visited any of the company's offline establishments are eligible to receive 20 GBP for free at sign up with no deposit required. Poker depositors who sign up and fund their account can claim a 200% match bonus worth up to 700 GBP.
While the lack of big bonuses might deter some people from signing up, it's pretty clear to our Grosvenor mobile review squad that the quality of the site's offerings speaks for itself. Even without huge cash incentives, the site has no difficulty attracting visitors.
Loyalty Program And Promos
In many ways Grosvenor's internet gambling site is an extension of their offline casinos. In fact, whether you play on your mobile, tablet, PC, Mac, or in person, you can earn Play Points. You'll be able to redeem your points for food, beverages, free play, and a wide range of gifts. The program is particularly valuable to UK players who can rack up points at 55 live casinos as well as online. You might be surprised just how quickly the points roll in and add up.
Despite the absence of match bonuses, you can find plenty of perks at the Grosvenor online casino. Take advantage of regular happy hours to earn extra points and win prizes. With game of the week promos, you can improve your earning power when you play selected titles.
Customer Service
It's easy to get help when you need it. When testing the site for our Grosvenor review, we found that the search feature of the help desk answered most of our questions. Of course, you can still get the personal attention you deserve either by phone or taking advantage of the live chat feature. Our only complaint was that service isn't available 24/7. The staff take a break between midnight and 8 am GMT. Fortunately, the site is stable and the payouts are unbelievably swift, so it's possible you may never need to call, let alone during off-peak hours.
Play With A Name You Can Trust
Despite the lack of colossal match bonuses, Grosvenor Casino more than holds its own. When you consider the selection of traditional casino games, slot machines, poker tournaments, sports betting, and incredible live dealer options, you'll probably have a hard time finding a better licensed casino online or offline. With huge jackpots, a stellar mobile experience, an unwavering commitment to security, easy deposits, and quick payouts, it's easy to see why this gambling site is a favourite of our Grosvenor review team as well as players all over the world. It's a great place to play whether or not you frequent any of the company's casinos across Britain.
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